Terms & Conditions
Price and Payment
The displayed prices of our products in the online store are in Australian Dollars and unless otherwise stated it is usually inclusive of GST .
Due to the complexities of freight costs around Australia for our range of products (bulky) each orders will be specifically priced by our in house logistics team . We do however provide our customer's with an indicative price .
Kindly click : Delivery Information
Our online payment gateway accepts VISA, MASTER . However for those who is still suspceptible to online security , payment can also be made via Direct Deposit to our bank account or company cheque.
As per all standard terms and conditions , payment must be made in full before the tittle of the goods sold is transferred.
The materials in this website is the copyright of OTTO Environmental Systems Pty Ltd .
Please be advised that the colours of our products are for illustration purposes only and could vary slightly from the actual product colour .
Delivery of goods
Our standard delivery time for online orders is within 5 working days of order confirmation and payment.
Should there be any delays for any particular reason , OTTO will endeavour to contact you and discuss possible alternatives .
Availability of stock
OTTO Environmental Systems will ensure that the items listed on the website, which also includes the range of bin colours that we carry to always be available.
Australian sales only
We sell and ship products within Australia only.
Any enquiries regarding the goods or services supplied should be made within 7 days of product purchase.
Return and refund policy
A 20% restocking fee is applicable should any cancellations be made to a confirmed order.
To claim a refund on any of the items purchased, please contact the office . The Management will review your sale and a refund or replacement may be given at their discretion. Shipping both ways is the customers responsibility in all cases.
Should you wish to cancel your order and we have ordered stock in for the order there will be a 30% restocking fee.
If we have not had to order stock in for your order restocking fee is 20%